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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Samuel Hertzog Canquerino

Samuel Hertzog Canquerino

December 25, 2024

5  out of  5
rating by Samuel Hertzog Canquerino
"I recently chose State Farm Bill Thyen Agency to insure my car, and I couldn’t be happier with the experience. They were incredibly easy to work with—every single question I had was clarified patiently, and the process was completely hassle-free. There was no unnecessary bureaucracy, and everything was handled efficiently over the phone. I would definitely recommend State Farm to anyone looking for reliable and straightforward insurance."
We responded:
"Thank you so much Samuel for your wonderful review. We are thrilled to hear that you had such a positive experience with the Bill Thyen State Farm Insurance Agency. Our team strives to provide clear communication and efficient service, and it’s great to know that we met your expectations. We look forward to continuing to serve your insurance needs in the future! Safe driving. "
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Michael Centrone

December 13, 2024

5  out of  5
rating by Michael Centrone
"Bill brings a professional approach to his clients and his years of experience in the industry distinguishes his level of service. Bill provided several insurance options for our homeowners policies as well as our auto policies, ensuring we landed on the best policy options for our particular circumstances."
We responded:
"Thank you Mike for your thoughtful review! It was great working with you on your various homeowners and auto policies. We appreciate your feedback and look forward to assisting you with all of your future insurance needs."
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Kathryn Storey

December 4, 2024

5  out of  5
rating by Kathryn Storey
"I recently purchased a new vehicle and needed my auto insurance policy to start immediately. Rose was incredibly kind, respectful, and efficient to work with during this process! Rose answered all of my questions and went above and beyond to make sure all of my documents were in place quickly. I highly recommend this State Farm office!"
We responded:
"Thank you Kathryn for the kind remarks. We are looking forward to working with you! Happy Holidays. "
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Sdenka Siles Fiorilo

November 21, 2024

5  out of  5
rating by Sdenka Siles Fiorilo
"Atención rápida, eficiente y personalizada...Recomiendo el servicio."
We responded:
"Thank you very much for the kind words. If there is anything else we can do to help you with your insurance needs, please let us know. "
Profile photo of CRISTINA RODRIGUEZ

CRISTINA RODRIGUEZ

October 17, 2024

5  out of  5
rating by CRISTINA RODRIGUEZ
"Ellos ofresen un exelente servio a sus Clientes,muchas gracias por sus atenciones,adelante el Señor Os Proteja Bendiga por Siempre con mucha Salud Larga Vida para que sigan sirviendo a sus Clientes como hasta ahora.Gracias de Corazón."
We responded:
"Thank very much Cristina for the kind words. "
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venkata krishna Tathicherla

October 16, 2024

5  out of  5
rating by venkata krishna Tathicherla
"Bill Thyen and his team has worked with lot my friends in Centreville for years. My friend recommended him to me when I needed to find an insurance carrier for my car, house, and personal property. I’ve wonderful experience. Anytime I have questions, bill and his team Rose are super quick to respond, always so friendly and informative. I highly recommend him!"
We responded:
"Thank you Venkata for the kind review. We appreciate your business and look forward to working with you and your family. "
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Chaitram Phagoo

October 16, 2024

5  out of  5
rating by Chaitram Phagoo
"Rose Valle at State Farm was awesome to work with. Got everything I needed and was provided excellent service... Definitely recommended 💯"
We responded:
"Thank you for the review Chaitram and the incredibly kind words. Rose is certainly a great asset to our team. "
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Farah Fazel

July 19, 2024

1  out of  5
rating by Farah Fazel
"Regretfully, I’ve trusted State Farm for 20+ years thinking that in case of an incident, they’ll have my back. I pay their high premiums for my car insurance and home insurance. I recently had an incident in my home and for the first time in my 20 some years had to file a claim for damages. It has now been over 2 months and I’m getting the run-around because Bill and his assistant, Barbara are not helpful in situations of need. I have lost trust in State Farm and am very disappointed in how little they care about their client. Extremely disappointed and completely lost trust!"
We responded:
"Farah, I am so very sorry you had a negative experience with our claims department. However, it is normal and customary for an insurance company to ask for proof when items are damaged due to a water incident, especially when an individual claims a $50,000 item. I wish there was more I could personally do for you in this situation. I thank you for your years of business and I wish you the best of luck. "
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William Navas

June 28, 2024

5  out of  5
rating by William Navas
"Excelente agencia muy amables y serviciales Gracias Rose Valle"
We responded:
"Thank you very much for your insurance business William! "
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Nicole

June 14, 2024

5  out of  5
rating by Nicole
"This is my second time using Mr. Thyens location at State farm. The main reason I went with State Farm, (both times) was because of Barb, who is so helpful/knowledgeable/kind while answering all of the questions you may have, you will not ever feel rushed over the phone with Barb. It can be quite frustrating calling around insurance companies while getting rude people over the phone, people who genuinely just do not care. Not only does State Farm (Mr. Thyens location) have AMAZING customer service, They have amazing prices, significantly lower verses several other companies, Thank you Mr. Thyen for having Barb as part of your team, I look forward to telling everyone that I know to go to come to your location for great prices & kind service. Whether you are getting insurance for a car that’s 20 years old or right out of the show room, you receive the same wonderful service from State Farm at this location. Nicole"
We responded:
"Nicole, thank you so much! It’s great to have you back with us, we appreciate all the kind words."
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Luke C

March 26, 2024

5  out of  5
rating by Luke C
"Bill Thyen has been my State Farm agent since moving to the Centreville area in 2012. I have had nothing but a great experience with his office. Barb is an amazing help! Anytime I've needed assistance, she is always able to help me quickly, and with a wonderfully warm personality. I highly recommend Bill Thyen's office for your insurance needs...they truly feel "like a good neighbor"....there when you need them!!"
We responded:
"Thank you very much for the kind words Luke. We’ve enjoyed working with you all these years as well. "
Profile photo of SULTAN ALZAHRANI

SULTAN ALZAHRANI

February 27, 2024

5  out of  5
rating by SULTAN ALZAHRANI
"Their proposition stands out as the epitome of excellence, marked by its swift execution and approachable demeanor. Their commitment to delivering the finest service, coupled with a friendly disposition, ensures a seamless and gratifying experience for their clientele."
We responded:
"Thank you very much Sultan for this incredible review. We greatly appreciate your business and the time you took to express these kind words. "
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Tatiyana Chandler

January 25, 2024

5  out of  5
rating by Tatiyana Chandler
"Very nice agent and easy process to get my policy started. I just moved across the country and needed to get my renters insurance policy going so I can lock in my apartment. Took only a few minutes and was set to go. Definitely recommend this office"
We responded:
"Thank you so much Tatiyana, welcome to the area, we are looking forward to working with you. "
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M Ay

January 24, 2024

5  out of  5
rating by M Ay
"Have been with Bill for about 6 months now and he and his team have restored my faith in SF after a not-so-great experience with another agent."
We responded:
"Thank you!!"
Profile photo of Karen Chen

Karen Chen

January 22, 2024

5  out of  5
rating by Karen Chen
"Been with Bill and Team for as long as I can remember (first on my parents insurance and then going on 20 years on my own as an adult). Always professional, friendly, and very responsive to any question I've ever had. They handle my home, auto, umbrella insurance, etc. and it's great to have everything together and one place to go to. Very happy with them and highly recommend!"
We responded:
"Thank you Karen! It has been great working with you and your Mom for so many years. I appreciate the kind words. "
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Mark Madigan

January 21, 2024

5  out of  5
rating by Mark Madigan
"We have been customers of Bill's for almost 20 years now. Bill and his team are always timely in their responses, knowledgeable, and helpful. I'd recommend his services to anyone looking for an insurance agent!"
We responded:
"Thanks Mark, I really appreciate that. I have enjoyed working with you and Kerry all these years and of course your parents too. Hope you guys have a great 2024!"
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Kelsey Cochran

January 12, 2024

5  out of  5
rating by Kelsey Cochran
"Bill Thyen has worked with my dad for years. My dad recommended him to me when I needed to find an insurance carrier for my car, house, and personal property. I’ve only had a great experience. Anytime I have questions, bill and his team are super quick to respond, always so friendly and informative. I highly recommend him!"
We responded:
"Thank you so much for the great review Kelsey. Your Dad has been such a pleasure to work with all these years and we are thankful you decided to continue the family tradition!"
Profile photo of Sonali Pal-Ghosh

Sonali Pal-Ghosh

July 27, 2023

5  out of  5
rating by Sonali Pal-Ghosh
"Bill, Barb and the team are amazing people to have on your side. We have been with them for ever 22 years, and through all the years we have come to recognize the exceptional service the team provides. They are there when we need them. Highly recommend them."
We responded:
"Sonali, thank you so much for the positive review. We’ve truly enjoyed working with you and your family all these years. We hope you’re having a great summer!"
Profile photo of Jackson Walters

Jackson Walters

March 27, 2023

5  out of  5
rating by Jackson Walters
"Bill and the team at State Farm were able to save me several hundred dollars from GEICO who kept ratcheting up prices to Kafka-esque levels. Thank you!"
We responded:
"Thanks Jackson, looking forward to working with you!"
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Terence Vuong

January 24, 2023

5  out of  5
rating by Terence Vuong
"I had been with another agency for years, until I called Bill. He gave me a very good rate on auto. Thank you for the State Farm Team."
We responded:
"Thank you very much Terence, we are looking forward to helping you and your family with your auto insurance."
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Oksana Gi

December 11, 2022

5  out of  5
rating by Oksana Gi
"Excellent service. Rose Valle, Account Manager was very helpful and tremendously great when it came to discussing information and helping me settle in with State Farm insurance. She provided wonderful outstanding service. Great experience, thank you."
We responded:
"Thank you very much Oksana, we are all looking forward to working with you and helping you with your insurance needs."
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Michelle Warner

November 21, 2022

5  out of  5
rating by Michelle Warner
"Bill made the transition to State Farm effortless. He is very knowledgeable and helpful! So happy we made the decision to go with his agency."
We responded:
"Thanks so much Michelle! I am looking forward to working with your family and helping you with your insurance."
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Thuya Maung

October 18, 2022

5  out of  5
rating by Thuya Maung
"Bill Thyen and Rose Valle are very professional and extremely helpful, I switched from the other insurance provider because of them. A+++ service!"
We responded:
"Thank you Thuya, happy to have you aboard."
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Maggie shellenhamer

October 14, 2022

5  out of  5
rating by Maggie shellenhamer
"Bill and Barb have been so helpful since day one. I recently had to deal with things while being out of state and they have answered every question quickly. Bill even coordinated with my previous agent to make things smoother regarding the issue. Thank you so much!"
We responded:
"Thank you Maggie for those kind words, we’re always happy to help."
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Jim Rooney

October 12, 2022

5  out of  5
rating by Jim Rooney
"During Covid I found out I wanted to make a change for my family. My previous agent wasn't able to provide the same level of commitment I had experienced earlier in our relationship. After some long consideration I chose Bill and his team and haven't looked back since. They have been fantastic in anything I have asked so far, and have recommended him to others. Keep up the good work!!"
We responded:
"Thanks Jim, I am certainly glad you made the switch, it’s been a pleasure working with you."