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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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CRISTINA RODRIGUEZ

October 17, 2024

5  out of  5
rating by CRISTINA RODRIGUEZ
"Ellos ofresen un exelente servio a sus Clientes,muchas gracias por sus atenciones,adelante el Señor Os Proteja Bendiga por Siempre con mucha Salud Larga Vida para que sigan sirviendo a sus Clientes como hasta ahora.Gracias de Corazón."
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venkata krishna Tathicherla

October 16, 2024

5  out of  5
rating by venkata krishna Tathicherla
"Bill Thyen and his team has worked with lot my friends in Centreville for years. My friend recommended him to me when I needed to find an insurance carrier for my car, house, and personal property. I’ve wonderful experience. Anytime I have questions, bill and his team Rose are super quick to respond, always so friendly and informative. I highly recommend him!"
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Chaitram Phagoo

October 16, 2024

5  out of  5
rating by Chaitram Phagoo
"Rose Valle at State Farm was awesome to work with. Got everything I needed and was provided excellent service... Definitely recommended 💯"
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Farah Fazel

July 19, 2024

1  out of  5
rating by Farah Fazel
"Regretfully, I’ve trusted State Farm for 20+ years thinking that in case of an incident, they’ll have my back. I pay their high premiums for my car insurance and home insurance. I recently had an incident in my home and for the first time in my 20 some years had to file a claim for damages. It has now been over 2 months and I’m getting the run-around because Bill and his assistant, Barbara are not helpful in situations of need. I have lost trust in State Farm and am very disappointed in how little they care about their client. Extremely disappointed and completely lost trust!"
We responded:
"Farah, I am so very sorry you had a negative experience with our claims department. However, it is normal and customary for an insurance company to ask for proof when items are damaged due to a water incident, especially when an individual claims a $50,000 item. I wish there was more I could personally do for you in this situation. I thank you for your years of business and I wish you the best of luck. "
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William Navas

June 28, 2024

5  out of  5
rating by William Navas
"Excelente agencia muy amables y serviciales Gracias Rose Valle"
We responded:
"Thank you very much for your insurance business William! "
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Nicole

June 14, 2024

5  out of  5
rating by Nicole
"This is my second time using Mr. Thyens location at State farm. The main reason I went with State Farm, (both times) was because of Barb, who is so helpful/knowledgeable/kind while answering all of the questions you may have, you will not ever feel rushed over the phone with Barb. It can be quite frustrating calling around insurance companies while getting rude people over the phone, people who genuinely just do not care. Not only does State Farm (Mr. Thyens location) have AMAZING customer service, They have amazing prices, significantly lower verses several other companies, Thank you Mr. Thyen for having Barb as part of your team, I look forward to telling everyone that I know to go to come to your location for great prices & kind service. Whether you are getting insurance for a car that’s 20 years old or right out of the show room, you receive the same wonderful service from State Farm at this location. Nicole"
We responded:
"Nicole, thank you so much! It’s great to have you back with us, we appreciate all the kind words."
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Luke C

March 26, 2024

5  out of  5
rating by Luke C
"Bill Thyen has been my State Farm agent since moving to the Centreville area in 2012. I have had nothing but a great experience with his office. Barb is an amazing help! Anytime I've needed assistance, she is always able to help me quickly, and with a wonderfully warm personality. I highly recommend Bill Thyen's office for your insurance needs...they truly feel "like a good neighbor"....there when you need them!!"
We responded:
"Thank you very much for the kind words Luke. We’ve enjoyed working with you all these years as well. "
Profile photo of SULTAN ALZAHRANI

SULTAN ALZAHRANI

February 27, 2024

5  out of  5
rating by SULTAN ALZAHRANI
"Their proposition stands out as the epitome of excellence, marked by its swift execution and approachable demeanor. Their commitment to delivering the finest service, coupled with a friendly disposition, ensures a seamless and gratifying experience for their clientele."
We responded:
"Thank you very much Sultan for this incredible review. We greatly appreciate your business and the time you took to express these kind words. "
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Tatiyana Chandler

January 25, 2024

5  out of  5
rating by Tatiyana Chandler
"Very nice agent and easy process to get my policy started. I just moved across the country and needed to get my renters insurance policy going so I can lock in my apartment. Took only a few minutes and was set to go. Definitely recommend this office"
We responded:
"Thank you so much Tatiyana, welcome to the area, we are looking forward to working with you. "
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M Ay

January 24, 2024

5  out of  5
rating by M Ay
"Have been with Bill for about 6 months now and he and his team have restored my faith in SF after a not-so-great experience with another agent."
We responded:
"Thank you!!"
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Karen Chen

January 22, 2024

5  out of  5
rating by Karen Chen
"Been with Bill and Team for as long as I can remember (first on my parents insurance and then going on 20 years on my own as an adult). Always professional, friendly, and very responsive to any question I've ever had. They handle my home, auto, umbrella insurance, etc. and it's great to have everything together and one place to go to. Very happy with them and highly recommend!"
We responded:
"Thank you Karen! It has been great working with you and your Mom for so many years. I appreciate the kind words. "
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Mark Madigan

January 21, 2024

5  out of  5
rating by Mark Madigan
"We have been customers of Bill's for almost 20 years now. Bill and his team are always timely in their responses, knowledgeable, and helpful. I'd recommend his services to anyone looking for an insurance agent!"
We responded:
"Thanks Mark, I really appreciate that. I have enjoyed working with you and Kerry all these years and of course your parents too. Hope you guys have a great 2024!"
Profile photo of Kelsey Cochran

Kelsey Cochran

January 12, 2024

5  out of  5
rating by Kelsey Cochran
"Bill Thyen has worked with my dad for years. My dad recommended him to me when I needed to find an insurance carrier for my car, house, and personal property. I’ve only had a great experience. Anytime I have questions, bill and his team are super quick to respond, always so friendly and informative. I highly recommend him!"
We responded:
"Thank you so much for the great review Kelsey. Your Dad has been such a pleasure to work with all these years and we are thankful you decided to continue the family tradition!"
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Sonali Pal-Ghosh

July 27, 2023

5  out of  5
rating by Sonali Pal-Ghosh
"Bill, Barb and the team are amazing people to have on your side. We have been with them for ever 22 years, and through all the years we have come to recognize the exceptional service the team provides. They are there when we need them. Highly recommend them."
We responded:
"Sonali, thank you so much for the positive review. We’ve truly enjoyed working with you and your family all these years. We hope you’re having a great summer!"
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Jackson Walters

March 27, 2023

5  out of  5
rating by Jackson Walters
"Bill and the team at State Farm were able to save me several hundred dollars from GEICO who kept ratcheting up prices to Kafka-esque levels. Thank you!"
We responded:
"Thanks Jackson, looking forward to working with you!"
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Terence Vuong

January 24, 2023

5  out of  5
rating by Terence Vuong
"I had been with another agency for years, until I called Bill. He gave me a very good rate on auto. Thank you for the State Farm Team."
We responded:
"Thank you very much Terence, we are looking forward to helping you and your family with your auto insurance."
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Oksana Gi

December 11, 2022

5  out of  5
rating by Oksana Gi
"Excellent service. Rose Valle, Account Manager was very helpful and tremendously great when it came to discussing information and helping me settle in with State Farm insurance. She provided wonderful outstanding service. Great experience, thank you."
We responded:
"Thank you very much Oksana, we are all looking forward to working with you and helping you with your insurance needs."
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Michelle Warner

November 21, 2022

5  out of  5
rating by Michelle Warner
"Bill made the transition to State Farm effortless. He is very knowledgeable and helpful! So happy we made the decision to go with his agency."
We responded:
"Thanks so much Michelle! I am looking forward to working with your family and helping you with your insurance."
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Thuya Maung

October 18, 2022

5  out of  5
rating by Thuya Maung
"Bill Thyen and Rose Valle are very professional and extremely helpful, I switched from the other insurance provider because of them. A+++ service!"
We responded:
"Thank you Thuya, happy to have you aboard."
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Maggie shellenhamer

October 14, 2022

5  out of  5
rating by Maggie shellenhamer
"Bill and Barb have been so helpful since day one. I recently had to deal with things while being out of state and they have answered every question quickly. Bill even coordinated with my previous agent to make things smoother regarding the issue. Thank you so much!"
We responded:
"Thank you Maggie for those kind words, we’re always happy to help."
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Jim Rooney

October 12, 2022

5  out of  5
rating by Jim Rooney
"During Covid I found out I wanted to make a change for my family. My previous agent wasn't able to provide the same level of commitment I had experienced earlier in our relationship. After some long consideration I chose Bill and his team and haven't looked back since. They have been fantastic in anything I have asked so far, and have recommended him to others. Keep up the good work!!"
We responded:
"Thanks Jim, I am certainly glad you made the switch, it’s been a pleasure working with you."
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Matt Coyne

October 12, 2022

5  out of  5
rating by Matt Coyne
"My parents are very particular about who they choose to do business with. After an extensive search, Bill and his team proved to be head and shoulders above the rest. Furthermore, Bill’s service level after the sale has been nothing short of stellar. Bill, thanks for taking care of my parents, for putting their interests before yours, and for always being around to answer their questions. We highly recommend Bill!"
We responded:
"Thanks Matt, I’ve enjoyed working with you and your parents for all of these years."
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Mike Gerardi

October 12, 2022

5  out of  5
rating by Mike Gerardi
"Bill and his team are consummate professionals. Very responsive and thorough. Always a pleasure to work with."
We responded:
"Thanks Mike, I appreciate the positive review."
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Keith Hoffman

October 12, 2022

5  out of  5
rating by Keith Hoffman
"From the first time I spoke to Bill and his team, and through all the years since, they have provided amazing service. They are the the best in the business."
We responded:
"I appreciate your business and kind words Keith."
Profile photo of Jim Meade

Jim Meade

October 12, 2022

5  out of  5
rating by Jim Meade
"I had been with another agency for years and thought I knew what good service looked like. Boy was I wrong. Bill gave me a much better rate on home and auto and was way more transparent. Keep up the great work Bill and State Farm team!"
We responded:
"Thanks Jim!"