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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristina Lai

October 11, 2026

5  out of  5
rating by Kristina Lai
"Very pleasant to talk to from Kandace to each time id contacted the office with any questions. Super easy and professionalism. And saved us money on our insurance premiums!"
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Paige G

October 9, 2026

5  out of  5
rating by Paige G
"I received exceptional service from this office, and I will be transparent upfront that I chose this office because my brother is an agent here. I absolutely wanted to work with him. But what I didn’t realize is how efficient and effective State Farm is as a company apart from just my brother’s very excellent service. I had renters insurance with another State Farm office and car insurance from GEICO and initially I figured I would cancel GEICO and move to State Farm but State Farm actually super easily bundled both of my State Farm policies under Bill’s office which I had no idea was as easy as they made it. Overall, I’m just super happy with the office who always has great customer service over the phones and really impressed with the speed and the accuracy with which everything happens. At no point was I worrying about my coverage or my money (which is a huge boon when you’re dealing with things you may not understand fully). Thank you Ethan!"
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Muzaffar Qosimov

October 3, 2026

5  out of  5
rating by Muzaffar Qosimov
"It was nice talking with them."
We responded:
"Thank you for the review Muzaffar!
"
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Frances Truong

September 30, 2026

5  out of  5
rating by Frances Truong
"I worked with Kandice who was able to quickly get me a nice quote for renter’s insurance. Everything went smoothly"
We responded:
"Thanks for the great review! We’re happy to hear that Kandice helped you quickly get a competitive renter’s insurance quote and that the process went smoothly from start to finish. With coverage options tailored to your needs, we aim to make securing your policy fast and stress-free. We appreciate your business and support!"
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An Le

September 25, 2026

5  out of  5
rating by An Le
"Very easy and painless process to get quoted and signed on. Kandice was a delight to work with."
We responded:
"Thank you An for the great review. Kandice does a great job and we are happy that you felt the process was simple. Thank you very much for your insurance business! "
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Obaid Behrozy

September 24, 2026

5  out of  5
rating by Obaid Behrozy
"Nice kind explaining very clear , answering on time or at the time good price , the best bill theyn"
We responded:
"Thank you for the review Obaid. We have enjoyed working with you and your family on your insurance needs all these years. Cheers!"
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Casey Jones

September 17, 2026

5  out of  5
rating by Casey Jones
"Bill and his entire team have been absolutely excellent to work with over the years. We recently needed their guidance more than ever as we transitioned into the stressful phase of adding two teen drivers to our policy. Bill and Kandice, in particular, were incredibly patient with us. They guided us through the entire process step-by-step and answered every single one of our questions with the utmost professionalism and patience. They made a complicated process feel seamless and stress-free. I would highly recommend them to anyone looking for top-notch service and reliable insurance expertise!"
We responded:
"Thank you so much for the kind words and for trusting the Bill Thyen State Farm insurance agency over the years! We truly appreciate the opportunity to help your family with your homeowners insurance and auto insurance, especially during the big transition of adding teen drivers to your policy.

Bill, Kandice, and our entire team work hard to make insurance coverage easy to understand while helping families find the right protection at a reasonable price. We’re glad we could answer your questions, review your auto insurance options, and make adding your new drivers as smooth and stress-free as possible.

It’s also wonderful to hear that you’ve found our team easy to reach and the claims process quick and easy. Thank you for your continued trust, your recommendation, and for choosing State Farm for your home and vehicle insurance needs!"
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Jason

September 11, 2026

5  out of  5
rating by Jason
"Had home and auto with another agency for over 30 years and after multiple poorly explained increases, I decided I should call State Farm and see what they could offer me. Not only was the price significantly cheaper, but the coverage was also better in virtually all aspects. Kandice did an amazing job of explaining everything and made the process as quick and smooth as it could be. Really wish I had called them years ago."
We responded:
"Thank you so much for the wonderful review and for trusting the Bill Thyen State Farm insurance agency with your home and auto insurance! We’re thrilled that Kandice was able to help you find better insurance coverage at a more competitive price while clearly explaining your options every step of the way. We know switching insurance companies after more than 30 years is a big decision, so it’s great to hear that Kandice made the process quick, smooth, and easy. We truly appreciate your business and look forward to helping you with your home insurance, auto insurance, and other insurance needs for many years to come. Welcome to State Farm!"
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Hung Nguyen

September 2, 2026

5  out of  5
rating by Hung Nguyen
"Take care of good customer."
We responded:
"Thank you very much Hung!"
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Sherry Dolan

September 2, 2026

5  out of  5
rating by Sherry Dolan
"Fast and efficient service for switching from one state to another thank you"
We responded:
"Thank you Sherry for the great review. We look forward to working with you on your insurance needs!"
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Donald Bruce

September 2, 2026

5  out of  5
rating by Donald Bruce
"Fast, Efficient and Very Competitive Rates. I highly recommend them."
We responded:
"Thanks Donald!"
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Devin Kakar

September 1, 2026

5  out of  5
rating by Devin Kakar
"Bill and Kandice are a pleasure to work with, we’ve used them for years. Honest and fair, thank you both!"
We responded:
"Thank you Devin, we appreciate your insurance business!"
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md hossain

August 24, 2026

5  out of  5
rating by md hossain
"First time getting car insurance as a 17 year old, never had a more smoother process. Got the cheapest price there is and amazing workers. Made me felt welcome and excited to get car insurance."
We responded:
"Thank you so much for the great review! We’re thrilled we could make getting car insurance for the first time simple, smooth, and welcoming. Our team works hard to help young drivers and new drivers find affordable auto insurance coverage at a competitive price while making sure they understand their options. We truly appreciate you choosing our State Farm agency for your auto insurance needs and look forward to being here for you for many years to come!"
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DuyVuong Le

August 13, 2026

5  out of  5
rating by DuyVuong Le
"After 10 years with different insurance company, I now switched to State Farm for better price overall. Kandice at Bill Thyen agency is great helps, quick and informative."
We responded:
"Thank you so much for choosing Bill Thyen State Farm Agency after 10 years with another insurance company! We’re thrilled Kandice was able to provide quick, informative service and help you find a better overall price on your insurance. We truly appreciate your trust in our team and look forward to helping with all your auto, home, and insurance needs for years to come. Welcome to the State Farm family!"
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Neris Orellana

August 3, 2026

5  out of  5
rating by Neris Orellana
"I am very happy with State Farm insurance they give me good price for my insurance"
We responded:
"Thank you for your 5-star review! We're so glad you're happy with your State Farm insurance and that we could provide you with great value on your insurance coverage. Our team works hard to help customers find the right auto, home, life, and other insurance options at competitive rates while delivering outstanding customer service. We truly appreciate your trust in our agency and look forward to helping you with all your insurance needs for years to come!"
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Lauren Kim

August 3, 2026

5  out of  5
rating by Lauren Kim
"Kandice has been an incredible help and is a big reason why we’ve had such a wonderful experience with State Farm. She has been incredibly responsive and patient in answering all of our questions, making the entire process smooth and stress-free. Highly recommend!"
We responded:
"Thank you so much for your kind words and for trusting our State Farm agency with your insurance needs! We're thrilled to hear Kandice provided the responsive, patient service we strive to deliver. Helping our customers understand their auto, home, and life insurance coverage while making the process simple and stress-free is always our goal. Your recommendation means a great deal to our team, and we truly appreciate the opportunity to protect what matters most. We look forward to being here whenever you need guidance, coverage reviews, or help with your insurance needs!"
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Cristina Tinder

July 17, 2026

5  out of  5
rating by Cristina Tinder
"Highly recommend Bill and his team. They are very responsive, helpful, and just make managing my multiple policies easy!"
We responded:
"Thank you so much Cristina, we are happy to be able to help you with your various insurance policies. "
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M Ghafoori

July 17, 2026

5  out of  5
rating by M Ghafoori
"After 25 years with Erie Insurance, I decided it was finally time to shop around for a more affordable policy. I'm so glad I did! Candice at State Farm was a true professional from start to finish. She took the time to understand my needs, explained my coverage options clearly, and found me a policy that not only saved me money but also offered better value than what I had with Erie. Her knowledge, patience, and outstanding customer service made the entire process easy and stress-free. I highly recommend Candice to anyone looking for an insurance agent who genuinely puts her clients first. Thank you, Candice!"
We responded:
"Congratulations on taking that step to review your coverage—and thank you for the great feedback! We’re thrilled to hear that Kandice at State Farm provided a smooth, stress-free experience while helping you compare options and secure a policy that fits your needs and saves you money.

It means a lot that she took the time to understand your situation, explain coverage clearly, and deliver better value than your previous Erie Insurance policy. Your recommendation is truly appreciated—we’re proud to have her on our team.

Thanks again for trusting us, and we’re here anytime you need assistance!"
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Banu Raghu

July 17, 2026

4  out of  5
rating by Banu Raghu
"Kandice was really helpful in getting a home and auto bundle."
We responded:
"Thanks so much for the wonderful review Banu! We’re thrilled to hear that Kandice was so helpful in getting you set up with a great homeowners insurance and auto (vehicle) insurance bundle. Bundling your home and auto policies is one of the smartest ways to simplify coverage and potentially save—so we’re glad we could help.

We truly appreciate your support and hope you’ll reach out anytime you need assistance."
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Anthony Recio

July 17, 2026

5  out of  5
rating by Anthony Recio
"I’ve been to this agent for over 10 years! They always been so helpful for what I need. Especially for Ms. Candice and Ms. Rose they are professional and very nice 😊."
We responded:
"Thank you so much for your 10+ years of loyalty Anthony! We truly appreciate you. We’re so glad to hear our team—especially Kandice and Rose—has been professional, friendly, and always helpful with your vehicle insurance needs.

We’re here for you anytime you need support, and we look forward to continuing to serve you for many more years!"
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Aritra Das

July 17, 2026

5  out of  5
rating by Aritra Das
"Kandice was very helpful"
We responded:
"Thank you Aritra for the review, I am glad that Kandice met your expectations in helping you with your auto insurance.
"
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Kai Chu Liu

July 16, 2026

5  out of  5
rating by Kai Chu Liu
"When my insurance premiums kept rising over the last few years, I was shopping around for a new insurance company and I am so glad that I met Kandice from State Farm.
Her professionalism helped us with our auto and homeowner insurance plans, she helps us to find the best and most cost-effective options. Her professionalism, knowledge, honesty and patient explanations made us feel very comfortable and trusting. We both agreed that State Farm is very lucky to have her and State Farm was the company we would choose. Thanks Kandice."
We responded:
"Thank you for your wonderful review! We’re so glad Kandice at State Farm could help you during a time when premiums were rising. It’s great to hear she worked with you to review your coverage options for both auto and homeowners insurance, focusing on finding the best value.

We truly appreciate your kind words about her professionalism, knowledge, honesty, and patient explanations. Thanks again for choosing the Bill Thyen State Farm Agency—we’re grateful to have you as a customer!"
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Alyssa Gonzalez

July 14, 2026

5  out of  5
rating by Alyssa Gonzalez
"Kandice is simply the best. One can expect insurance to be a tedious process, but she truly went above and beyond to break down any and all questions/concerns, as well as bring qualifying discounts to my attention.

Kandice is super responsive, and even followed up with me in a helpful, proactive manner. Very grateful to have been connected with Kandice!"
We responded:
"Thank you Alyssa so much for your wonderful review! We’re thrilled to hear that Kandice was able to make the insurance process simple and stress-free for you. From clearly explaining your coverage options to identifying discounts and being responsive throughout, that’s exactly what we strive for!"
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Barbara Watt

June 29, 2026

5  out of  5
rating by Barbara Watt
"Kandice is knowledgeable, friendly, and professional, and it’s clear she genuinely cares and wants to help. She makes the whole process easy and takes the time to answer every question. I’d recommend her and the Bill Thyen State Farm agency to anyone looking for an insurance agent who truly puts their clients first."
We responded:
"Thank you very much Barbara for the kind review. We’re grateful to hear that Kandice made you feel supported throughout the insurance buying process. Our team at the Bill Thyen State Farm Agency is committed to putting clients first and it means a lot that you noticed the care and attention Kandice gave you. "
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Jared Pheffer

June 4, 2026

5  out of  5
rating by Jared Pheffer
"Very easy to work with and very responsive. Thank you Kandice!!"
We responded:
"Thank you Jared for the great review. We are glad to hear that Kandice was easy to work with and responsive to your insurance needs. We appreciate your business!"